Contact

BTR is reachable by email and through its public channels. There is no phone line and no support ticket system: the fastest route for anything technical is email, and the fastest route for anything public is the channels listed below.

Security disclosures

Report vulnerabilities to security@btr.markets. Please encrypt reports with the BTR security PGP key where the disclosure is sensitive. Do not open a public issue for a live vulnerability, and do not test against mainnet contracts. The bug bounty page sets out the scope, the severity bands and what qualifies.

Bug bounty scope and terms · security.txt

Technical support and integration

For integration questions, API access or anything about the SDK, write to tech@btr.markets. Most integration questions are already answered in the documentation: the API and SDK reference covers the read-only gateway endpoints, and an OpenAPI 3.1 specification is published for programmatic clients.

OpenAPI specification · Documentation · llms.txt

Channels

Security

security@btr.markets

Technical

tech@btr.markets

X

@BTRProtocol

Telegram

t.me/BTRProtocol

GitHub

github.com/btr-protocol

What we cannot help with

BTR is non-custodial software. Nobody at BTR can reverse a transaction, recover a lost private key, unlock a wallet or return funds sent to a wrong address. Anyone who contacts you claiming otherwise, or asking you to connect a wallet to verify, migrate or claim something, is attempting to defraud you. BTR will never ask for a seed phrase or a private key.